Our policy lasts 72 hours. If 72 hours have gone by since the delivery of your order, unfortunately we canʼt offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or
flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Courses & Education Material
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has
been opened
- Any item not in its original condition, is damaged or missing parts for reasons not
due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you havenʼt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If youʼve done all of this and you still have not received your refund yet, please
contact us at work@sillystrokes.com.
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at work@sillystrokes.com and send your item to: SillyStrokes, 186, Canal Street, Shree Bhumi, Kolkata- 700048, WB, India
(confirm the address on mail before sending)
If the item was marked as a gift when purchased and shipped directly to you, youʼll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnʼt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: SillyStrokes, 186, Canal Street, Shree Bhumi, Kolkata- 700048, WB, India
(confirm the address on mail before sending)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs.500, you should consider using a trackable shipping service or purchasing shipping insurance. We donʼt guarantee that we will receive your returned item.